Caliente Salon Cancellation Policy
Your appointment is very important to the team members of Caliente Salon, it is reserved especially for you. We understand that sometimes schedule adjustments are necessary: therefore, we respectfully request at least 24 hours notice for cancellations.
STRICT AND ENFORCED 24 HOUR CANCELLATION POLICY!
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 24 hours in advance by email & text because we know how easy it is to forget an appointment you booked months ago. Since the services are reserved for you personally, a Cancellation fee will apply.
- Less than 24 hour notice will result in a charge equal to 100% of the reserved service amount.
- “NO SHOWS” will be charged 100% of the reserved service amount.
- Appointments made within the 24 hour period and need to cancel, the client then must cancel within 4 hours of appointment time or will result in a charge equal to 100% of the reserved service amount.
The cancellation policy allows us the time to inform our standby guests of any availability, as well as keeping our team members scheduled filled, thus better serving everyone Caliente Salon policies are presented and provided in the best quality and tradition of excellent servicing for our established and future clientele. Thank you for viewing and supporting our policies criteria.
Salon Services Complete Satisfaction Guarantee
Caliente Salon is a team environment, and our customer satisfaction is our utmost importance. We want to ensure when you walked out our door happy – it will stay that way. If for any reason you are unhappy with the services that were provided, or just simply needed a quick fix, we would like to have an opportunity to have you come back into the salon to have the services redone complimentary.
- Clients are welcome to come in with their original stylist or we can recommend another stylist for the redo.
- When returning for a redo service, please contact the salon within 1 week of original appointment date to honor the complimentary service.
- Please note that the redo guarantee does not apply if the client decides to completely change the original look given by our salon.
Retail Guarantee
Caliente Salon leads the industry by providing the most advanced product lines available. However, if you are ever dissatisfied with your retail purchase, you may bring back your product for an exchange, or store credit within 3 days from the purchase date.
- Products may be returned within 3 days with proof of purchase as required by Caliente Salon in order for a refund. If after 3 days a Store Credit will be given.
- For returns on brushes, flat irons, blow-dryers, or any appliances sale is final. Please note each tool comes with factory warranty upon purchase.
Frequently Asked Questions
What if I'm unhappy with my hair?
Talk to your stylist right away. At Caliente Salon we are extremely confident in our team members' abilities. However, if there is a misunderstanding, your stylist will want to know! If you feel uncomfortable talking to your stylist, our salon has a manager that will be more than happy to discuss your concerns.
What if I have to cancel my appointment?
Should a cancellation be necessary, please notify Caliente Salon. Call us a minimum of 24 hours ahead of your appointment time. A cancellation with less than 24 hours notice may result in a charge of all the services scheduled. All NO-SHOW appointments will be charged at full value. This courtesy enables us to schedule another client and, in turn, maintains a higher availability of services for you as well as others.
What about gratuities?
At your discretion, a 15%-20% gratuity is customary, and it is greatly appreciated. Due to high cost in merchant fees, stylist would prefer CASH gratuity, but it is not necessary.
What if I am late for my appointment?
Your stylist will do his/her best to accommodate you as long as you are no later than 10 minutes. It may be possible for another stylist to assist you. But, if you are later than 10 minutes, and there is no other stylist available at that time, then you may be asked to reschedule as accommodating late arriving clients may inconvenience the client scheduled after you.
Should I always use the same hairstylist?
We encourage you to experience the talent of any of our Caliente Salon team members. If you feel you would like to try the services of another staff member, please let us know. We are a team and are all here to accommodate you. Don’t worry about your hair dresser feeling uncomfortable, because we are here to serve you.
What about children?
For the consideration of our customers, children are allowed in the salon only when receiving services. If a child must accompany you to your appointment, please make sure there is someone there to watch over them while you’re getting your service done. Caliente Salon loves the little pitter patter feet around the salon, but the salon is equipped with very sharp objects and extremely HOT tools. We want to make sure that your child is safe, so it would be best if your child is kept with you at all times.
Do you have gift certificates for sale?
Caliente Salon gift certificates are always available for purchase.
Are pets allowed in the Salon?
The Idaho State Board of Cosmetology have specific Rules and Regulations stating that no animals are allowed in the salon at any time. Service dogs with official “Service Animal” vests are the ONLY exceptions to this rule.
What if I want to make a suggestion to better the salon?
We strive to please our clients in every way. We encourage our clients to give feedback about anything that can help better the salon, or help us understand our clients better. Please don’t hesitate to call Lyndell Tabler-Ulsh at (208) 378-8561 to express any concerns or ideas.